At Notes Live, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how personal information may be collected, used, stored, and protected when you visit or use the Notes Live website.
Notes Live is based in Limassol, Cyprus, and handles personal data in accordance with applicable data protection and privacy legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.
1. Who We Are
Notes Live
Limassol, Cyprus
Phone: +357 25 344344
Email: [email protected]
For the purposes of applicable data protection legislation, Notes Live may act as the data controller in relation to personal data collected through this website.
If you have any questions about how your personal data is handled, you can contact us using the details above.
2. What Personal Data We May Collect
Depending on how you interact with our website, we may collect certain personal information, including:
- your name;
- email address;
- telephone number;
- information you provide when contacting us;
- information provided through forms or other communication channels;
- booking or enquiry information, where applicable;
- information contained in messages or correspondence you send to us;
- technical information relating to your use of the website;
- information about how you interact with our website;
- IP address and other information that may be collected automatically through website technologies.
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may collect personal information when you:
- visit or browse our website;
- contact us by email or telephone;
- submit a contact or enquiry form;
- make a booking or request information, where applicable;
- communicate with us through other channels;
- otherwise provide information to us voluntarily.
Some technical information may also be collected automatically when you visit the website through cookies, analytics tools, server logs, or similar technologies.
4. How We Use Personal Data
Depending on the circumstances, we may use your personal information to:
- respond to enquiries and requests;
- communicate with you;
- provide information about our services;
- manage bookings or other requests, where applicable;
- provide and improve our website and services;
- maintain the security and functionality of the website;
- understand how visitors use our website;
- prevent fraud, abuse, or other unlawful activity;
- comply with legal and regulatory obligations;
- establish, exercise, or defend legal claims;
- carry out other purposes that are communicated to you at the time your information is collected.
We will not use your personal data for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.
5. Legal Bases for Processing
Where the GDPR applies, we process personal data only where we have a lawful basis to do so.
Depending on the circumstances, the legal basis may include:
Performance of a contract
We may process your information where it is necessary to provide a service, manage a booking, respond to a request, or take steps at your request before entering into a contract.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, such as maintaining and improving our website, protecting our systems, preventing misuse, and communicating with customers, provided that these interests do not override your rights and freedoms.
Consent
Where required, we may rely on your consent, including for certain cookies, marketing communications, or other optional processing activities.
Where processing is based on consent, you may withdraw your consent at any time.
Legal obligations
We may process personal data where necessary to comply with applicable legal, regulatory, accounting, tax, or other obligations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website functions properly, improve user experience, understand website usage, and, where applicable, support analytics or other functionality.
Cookies may include:
- Essential cookies, which may be necessary for the website to function;
- Functional cookies, which may remember preferences or settings;
- Analytics cookies, which may help us understand how visitors use the website;
- Other optional cookies, where applicable and subject to the relevant consent requirements.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also control or delete cookies through your browser settings.
If the website uses a dedicated Cookie Policy or cookie consent tool, additional information about the cookies used will be provided there.
7. Third-Party Services
We may use third-party providers to support the operation of our website and business.
Depending on the services used by the website, these providers may include hosting providers, website maintenance providers, analytics providers, communication services, payment providers, booking platforms, security services, or other technology providers.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual, technical, and organisational safeguards are in place.
Third-party services may also have their own privacy policies, which may apply to information processed through their platforms.
8. Payments and Bookings
Where payments or bookings are available through the website, payment and transaction information may be processed by the relevant payment provider or booking platform.
We may receive information necessary to identify and manage your booking or transaction.
Where payment details are processed directly by a third-party payment provider, Notes Live may not have access to your complete payment card information.
The processing of payment information may also be subject to the privacy policy of the relevant payment provider.
9. How We Protect Personal Data
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, alteration, disclosure, or other unlawful processing.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
For this reason, while we take appropriate measures to protect your information, we cannot guarantee absolute security.
10. How Long We Keep Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, accounting, tax, or regulatory requirements.
The appropriate retention period may vary depending on the type of information and the reason for which it is processed.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.
11. Your Data Protection Rights
Where the GDPR applies, you may have certain rights in relation to your personal data.
Depending on the circumstances, these rights may include:
- the right to access your personal data;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion of your personal data;
- the right to request restriction of processing;
- the right to object to certain processing;
- the right to data portability;
- the right to withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
If you wish to exercise any applicable rights, please contact us using the details provided below.
12. Direct Marketing
Where permitted by law, we may use your contact information to send information about our services, offers, events, or other communications that may be relevant to you.
Where consent is required, we will obtain it before sending such communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.
13. International Transfers
Some of our service providers or technology partners may process personal data outside Cyprus or the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
This may include relying on an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism.
14. Children’s Privacy
Our website is not intentionally directed at children, and we do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and take appropriate action.
15. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or data processing practices.
Any updated version will be published on this page together with the updated date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise any applicable data protection rights, please contact us:
Notes Live
Limassol, Cyprus
Phone: +357 25 344344
Email: [email protected]
We will consider and respond to legitimate requests in accordance with applicable data protection law.
18. Complaints
If you believe that your personal data has been processed in a manner that violates applicable data protection law, we encourage you to contact us first so that we can attempt to address your concerns.
You may also have the right to lodge a complaint with the competent data protection supervisory authority in Cyprus or another competent supervisory authority, depending on the circumstances.
By using the Notes Live website, you acknowledge that you have read this Privacy Policy.